Ride Entry – 28th September 2009

Bike: Vela
Distance: 30 miles

Snigger! my wife didn’t realise I’d gone out first thing in the morning so made tea early so I could go out in the evening as well. SSSHHHH!

30 miles, balls out fast (20mph average), lots of idiots on the road who can’t anticipate bike speeds at night.

First ride for my Garmin HCx. I say *first* ride, it’s the first ride for this replacement, which is the third one I’ve had so far. I’ve noticed the serial number is actually a sticker rather than moulded into the body in any way so when this one fails in a few weeks I might place a very small scratch somewhere to confirm they’re doing what I think they and sending the same unit back to me again and again. After all, when I raised Garmin reliability issues on STW, I was beaten down by pretty everyone (with a couple of exceptions) saying how great they are, which would make me the only person on earth to have three dodgy ones and that can’t be possible can it?

And everyone there said how great their customer service is. Again, i must be the only one to raise multiple requests for support on their website (which is the official path to raising requests) and having to wait THREE weeks for a response.

2 Comments

  • By Cris B, October 1, 2009 @ 2:17 pm

    Jon

    You actual ride your bike (all year round in all weathers) which is something that a lot of people on STW like talking about but have very little real life experience of. It also explains why you destroy things so quickly.

    Apparently Suunto now do a watch (the X10) with GPS built-in that creates GPX files that you can download straight into google, mapmyride, etc. One of my staff has just come back from doing field research in Ethiopia and said that it is a very reliable bit of kit.

    If this latest Garmin fucks up ask for a refund and buy something else.

    Cris

  • By Tom, October 1, 2009 @ 2:35 pm

    They know it’s you Jon so fuck you around.

    I’ve had one dodgy HCX and the second one has been fine since Mayish.

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